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FAQs

Frequently asked Questions

Do you ship orders worldwide or just in the UK?  We are happy to ship orders all over the world. In fact we send out every single day to the USA, Europe, Far East and many more countries!

Are sizes of your clothes the same as in my country? Probably not! We have a helpful size chart on the website to help you make a decision. Sizes in the UK for example tend to be smaller than in the USA. Click this SIZE CHART link to go to our Worldwide Size Chart.

Do you offer Free Shipping? Yes we do on qualifying spends. Spend £50 or over in the UK and Tracked Shipping is FREE. Spend £75 or order Internationally and Non Tracked Shipping is FREE!

Can I return a Personalised Product? Sorry all personalised products are not eligible for returns / refunds.

What if i receive my order and change my mind? Thats cool with us. Simply send us an email at help@hoodie-heaven.com with your name and order number and we can give you a returns authorisation number. Please note any products that have been personalised are not eligible for returns or refunds due to the nature of product.

Can you print anything onto a Tee, Hoodie, Bag or Hi-Top Shoe? Pretty Much, we are adding brand new designs every day! We have several CUSTOM PRODUCTS on the website that allow you submit your own artwork, text, ideas for us to print for you! 

Whats your Return Policy? We offer a 60 day no quibble money back guarantee on all non personalised products. Items must be returned as new, in the original packaging and smoke / odour free. 

Whats your Refund Policy? We offer a 60 day refund policy for all non personalised products. If we have made a mistake on your order we of course will either arrange to send the correct item or offer you a refund, whatever you prefer!

Whats the address for me to send my order back to? Contact us first at help@hoodie-heaven.com for a returns authorisation number. The post it to us at -

Funky Penguin Ltd T/A Hoodie Heaven

Unit 24 Basepoint Centre

Weymouth

Dorset

DT4 7BS